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Cookie Policy

How Calitem uses cookies and similar technologies on our websites, and how you can manage your preferences at any time.

Last updated: 24 April 2026Aligned with AEPD Guía sobre el uso de las cookies (May 2024) · LSSI-CE Art. 22.2 · ePrivacy Directive
On this page
  1. What cookies are
  2. How we ask for consent
  3. Categories we use
  4. Cookie inventory
  5. Third parties & transfers
  6. Manage & withdraw
  7. If you refuse
  8. Italy addendum
  9. Changes
  10. Contact

1. What cookies are

A cookie is a small text file that a website stores on your device to remember information between visits. This policy also covers similar technologies used for equivalent purposes, including pixels, web beacons, local storage, session storage, SDKs embedded by third parties, and device-fingerprinting techniques, which are regulated the same way as cookies under LSSI-CE Art. 22.2 and the ePrivacy Directive.

2. How we ask for consent

Before any non-strictly-necessary cookie or tracker is loaded, we ask for your consent through a banner that:

  • Is shown on your first visit and whenever your previous choice has expired or materially changed conditions.
  • Gives "Accept all" and "Reject all" as equally prominent options at the first layer, per the AEPD May 2024 guidance.
  • Lets you configure categories individually ("granular consent").
  • Does not treat continued browsing, scrolling or closing the banner as consent.
  • Makes withdrawing consent as easy as giving it, the "Cookie preferences" link in the footer is always reachable.

We refresh consent at most every 13 months, or sooner if the purposes or providers change materially. We keep proof of consent (timestamp, version of the banner, choices made) for audit purposes.

3. Categories we use

We classify cookies following the AEPD taxonomy:

  • Strictly necessary: required to deliver a service you have explicitly requested (for example: keeping you logged in, remembering your cookie-preference choice, preventing payment fraud at checkout). These do not require consent.
  • Functional / preferences: remember your language, interface settings and similar choices that make the site more useful.
  • Analytics / statistical: help us understand how visitors use the site, so we can improve it.
  • Marketing / advertising: measure the effectiveness of our ads and tailor messaging to relevant audiences, including retargeting.

Everything outside "strictly necessary" requires your prior consent and can be rejected without losing access to the core site.

4. Cookie inventory

The following table reflects cookies and similar technologies we or our providers may set. The authoritative, auto-scanned list is shown in the "Cookie preferences", which is always reachable from the footer.

Name Provider Purpose Category Duration
sb-*-auth-tokenSupabase (EU)Keeps the user authenticated in the app.NecessarySession / 1h
calitem_consentCalitemStores your cookie-preference choice.Necessary13 months
__cf_bmCloudflare (US, DPF)Bot management and abuse prevention.Necessary30 minutes
_vercel_*Vercel (US, SCCs)Infrastructure performance and routing.NecessarySession
__stripe_mid, __stripe_sidStripe (IE / US)Payment fraud prevention at checkout.Necessary1 year / 30 min
calitem_localeCalitemRemembers your language preference (es / en / it).Functional1 year
_ga, _ga_<id>Google Analytics 4 (US, DPF)Aggregated audience and usage analytics.Analytics13 months
_clck, _clskMicrosoft Clarity (US, DPF)Session replay and heatmaps, for UX research.Analytics1 year / session
_hjSession*, _hjSessionUser*Hotjar (EU)UX analytics and surveys.Analytics30 min / 1 year
__hstc, hubspotutk, __hsscHubSpot (US, DPF)Marketing attribution and campaign measurement.Marketing13 months
_fbp, frMeta (IE / US)Ad measurement and retargeting on Facebook/Instagram.Marketing90 days
li_sugr, bcookie, UserMatchHistoryLinkedIn (IE / US)Insight Tag and retargeting.Marketingup to 13 months
intercom-id-*, intercom-session-*Intercom (US, DPF)Customer support chat continuity.Functional9 months

We reconcile this inventory against an automated cookie scan at each material site change and review it at least annually.

5. Third parties and international transfers

Many of the cookies listed above are set by third parties. When you consent to analytics or marketing cookies, you also consent to the related transfer of your data to those providers, some of which are based outside the European Economic Area. We rely on the Standard Contractual Clauses (Commission Implementing Decision 2021/914) and, where applicable, on the EU–US Data Privacy Framework as the transfer safeguard.

Each provider processes your data under its own privacy policy, links are available in the "Cookie preferences" panel and inside the provider's own platform.

6. Managing and withdrawing consent

  • On this site: open the "Cookie preferences" link in the footer to change your choices at any time. Withdrawing consent is as easy as giving it, and takes effect immediately for future loads.
  • In your browser: you can block or delete cookies from your browser settings. See instructions for Chrome, Firefox, Safari, Edge.
  • Industry opt-out tools: youronlinechoices.eu for EU-based ad networks.

Note that disabling cookies in your browser affects all sites you visit, not just Calitem.

7. What happens if you refuse

Refusing non-strictly-necessary cookies will not stop you from accessing or using this website's core content. Some features may be less personalised, for example, we will not remember UX-research interactions or tailor marketing messages, but functionality you explicitly request will continue to work.

8. Italy addendum

For Italian users, the Italian Garante per la protezione dei dati personali guidelines on cookies (10 June 2021, still in force at the date of this policy) apply in addition to the above. In particular:

  • Closing the banner with an "X" is not treated as consent.
  • A clear, symmetric "Reject all" choice is provided at the first layer.
  • An Italian-language version of this policy will be provided to Italian users ahead of the Italian launch.

9. Changes to this Cookie Policy

We review this Cookie Policy at least annually and whenever we add, remove or change a tracking technology. The "Last updated" date at the top reflects the most recent substantive change. When changes affect non-essential cookies, we ask for your consent again.

Contact

For questions about this Cookie Policy, or about your rights under our Privacy Policy, write to info@calitem.com.

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